Meet The Team

NeighborWorks of Western Vermont


Heather Starzynski

Executive Director

Heather oversees all the moving parts of the organization and makes sure that each person and program has the resources to make things work.

Melanie Paskevich

Director of Operations

Melanie oversees programs' day-to-day tasks while also supervising strategic goals.

Lori Thompson

Customer Service Coordinator

Lori helps all customers to learn about and sign up for our services.

Tricia Leone

Customer Service Coordinator

Tricia helps all customers to learn about and sign up for our services.

Energy Auditors & Energy Advisers

Rick Shappy

BPI Energy Auditor and Energy Adviser

Rick Shappy is a HEAT Squad energy auditor with years of experience in the energy efficiency industry, both as a solar home adviser and an energy auditor for a private company.

Sally Ayers

Northeast Kingdom Energy Auditor and Energy Adviser

Sally Ayers is a HEAT Squad energy auditor in the Northeast Kingdom. She enjoys being able to help Vermonters be safe, warm, and energy efficient in their homes.

Nick Byk

Energy Auditor and Energy Adviser

Nick is an energy auditor and adviser and is LEED accredited and a healthy home evaluator serving Bennington, Windsor, and Windham counties.

Ann Lawless

Northeast Kingdom Outreach Coordinator

Ann is thrilled to be working with HEAT Squad, to help neighbors in the Northeast Kingdom make their homes more comfortable and affordable, and also reduce dependence on fossil fuels.


Tania Ezzo

Director of Lending | NMLS# 1683741

Tania oversees all lending programs and works with customers to help them finance their needs.

Jacki White

Loan Servicing Manager

Jacki services all of our customer loans and is our office manager.

Debbie Jones

Loan Underwriter

Debbie is our in-house loan underwriter and does all lending reporting.

Jerry DePhillips

Loan Processor

Jerry works to assist the lending department and work with our customers to ensure all paperwork is received.